Hotel Ebertor in autumn

Terms & Conditions

Dear guests,

we will make every effort to make your stay as pleasant as possible. This also means that you know exactly what services we provide and what obligations you have to us. Please observe the following general terms and conditions governing the contractual relationship between us. You acknowledge them with your booking.

Wake-up calls, information, mail, and merchandise deliveries are non-binding. Claims of any kind can not be derived.

1. Conclusion of the contract

The contract is concluded once the room/rooms is/are ordered and confirmed, or, if a promise for reasons of time is no longer possible, will be provided. The purchaser shall be liable jointly as principal for all obligations under this contract.

Additions, amendments and supplementary agreements of any kind shall be effective only with our express written confirmation.

2. Arrival and Departure

Without any other written agreement the room is not available before 14:00h on the day of arrival and must be left before 11:00h on the day of departure.

The guest is asked to notify the reception of a planned departure after 11:00h not later than 22:00h the day before. On departure till 18:00h, 80% of the room rate will be charged, on departure after 18:00h the full room rate will be charged.

Booked rooms must be occupied till 18:00h. If not, the hotel can dispatch the room at their leisure, unless a later arrival has been agreed upon beforehand.

3. Services and Prices

The contractual services result from the information provided in the reservation confirmation. The agreed prices are inclusive prices. An increase in VAT. after conclusion of the contract is to the detriment of the client. If between conclusion and arrival lay more than four months, the hotel reserves the right to change prices without notice.

All prices are in Euro.

4. Payments

Unless otherwise agreed in writing between the parties, the fee is due upon arrival but no later than the departure.

For a stay of more than 3 days, the hotel can issue an interim invoice.

In default of payment, the hotel may cancel the agreement with immediate effect. The hotel reserves assertion of further claims, in particular the failure of renting remains.

If an agreement was reached about payment on account, the customer has to pay the account he was issued by the payment date on the invoice. In case of default the currently applicable statutory default interest rate is used to calculate.

For reservations, the hotel can demand advance payment up to 60% of the agreed price.

If advance payments were not made within 14 days after request or invoice date at the hotel's account, the hotel is entitled to cancel the contract. The cancellation must be notified immediately.

5. Cancellation

All cancellations have to be in writing.

For reservations for rooms or events the following terms for changes and cancellations apply:
Until 42 days before arrival - Cancellation free
41-28 days before arrival - payment of 50% of the total
27-14 days before arrival - payment of 70% of the total
After that period - Payment of 80% of the total
No show - 100% payment of the total amount for no show and cancellation on the check.

After the principle of good faith, the hotel has to relet unused rooms to avoid failures.

As far as the hotel experiences special costs based on the order, these must be refunded in full by the purchaser.

6. Liability

The contract partner of the hotel or the guest himself or his host is liable in full for damages caused by them or their guests.

Deviating utilisation of the licensed premises shall entitle the Hotel to immediate termination of the contract. This entitlement does not reduce the agreed fee.

For smoking in a Non smoking room, the hotel will charge for basic cleaning and loss for a failed room rental.

The hotel reserves the right to cancel the contract if the performance of the service has become impossible due to force majeure, or industrial action, without incurring damage claims deriving.

For property brought into the hotel the hotel is liable under the provisions of the Civil Code. The liability is excluded if the room or the containers from which items have been stolen were left unlocked. Liability is only accepted if valuables are deposited against receipt at the reception. Money also has to be deposited against receipt at the reception.

The hotel is liable for the accuracy of the specifications in the house brochures as well as the proper provision of the contracted services.

The hotel is not liable for the performance of hotels conciliated by them.

7. Others

Wake-up calls, information, mail, and merchandise deliveries are non-binding. Claims of any kind can not be derived.

8. General

The correction of mistakes, misprints and miscalculations is reserved.

In commercial transactions, performance and jurisdiction is the place of the hotel.

Verbal agreements are only effective if the hotel has confirmed in writing.

If any of the above provisions be invalid, this shall not affect the validity of the remaining provisions. Instead of the invalid provision, a valid provision coming as close as possible.

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